This time, I took my parents, who hadn’t visited Taiwan in over a decade, back to their homeland for a heritage journey. We chose Dream Player Charter Services, and we were extremely satisfied with their service. The driver was very focused on safe driving throughout our trip and was well-acquainted with the routes and destinations, which gave us great peace of mind. We took my parents back to the campus where they first met; although many things have changed, the fond memories remain vivid. Our driver, Mr. Zhang, is about the same age as my parents, and we enjoyed his company over the past few days. He was attentive to the needs of every family member and respected our privacy, offering help when needed. The vehicle was always clean and well-kept. Whether for family trips or solo travel, I would choose their service again in the future.
Last weekend was my daughter’s birthday, and we wanted to give her a surprise. After finally coordinating our leave, we planned a two-day trip to the south. However, the day before we were supposed to leave, we found out that our car wouldn’t start. With time pressing and no rental services available nearby, we turned to DreamPlayer. They responded quickly to our needs and provided us with an experienced driver, Mr. Chen. Mr. Chen was not only punctual but also well-organized every detail of our itinerary. He waited outside each attraction to ensure we could adjust our schedule as needed. His professional service made our journey both comfortable and secure. I would definitely recommend DreamPlayer to friends.
March 1, 2024, was the special day my girlfriend said “yes” to my proposal, spending more than six months of planning this proposal. I’m profoundly grateful for the support from the DreamPlayer team and our exceptionally dedicated driver, Jack; this day will forever be etched in my memory. From our initial contact, the customer service staff at DreamPlayer were always quick and patient in helping me organize this major event. Having never chartered a vehicle or proposed before, I was nervous, but their meticulous planning ensured everything went smoothly. Jack was incredibly cooperative on the day, running around to prepare various items and was both punctual and professional. I highly recommend their charter service!
Recently, our band was scheduled to perform at a music festival in Kenting. However, due to late booking, it was nearly impossible to find available vehicles, or encountered price gouging. After a long search, we decided to go with DreamPlayer, which was highly rated and offered reasonable prices. Their customer service responded promptly to our needs and assigned a driver, nicknamed Bear, who was very familiar with the route to Kenting. Bear not only arrived at our gathering place early but also carefully helped us load our valuable instruments into the vehicle. Throughout the journey, Bear demonstrated a high level of professionalism and personalized service, ensuring that we could rest comfortably and prepare for our upcoming performance.
The response to line inquiries was very prompt, the cost was reasonable, the driver picked up and dropped off on time, and will make another appointment, thank you
Every January and February, our company has a high demand for transportation, and for the past three years, we have consistently chosen DreamPlayer for assistance. Their booking service is highly efficient and offers competitive pricing with customized itinerary options. The drivers are always punctual and professional, making them an excellent choice for business needs. Whenever any unforeseen issues arise during the trips, both drivers and customer service staff handle them promptly, ensuring no delays in our guests’ schedules. We look forward to continuing to enjoy the high-quality service your company provides in the future. Thank you, DreamPlayer, for your exceptional support!
his is the second time I travelled with Big players chartered tour. I was very impressed by his good service. From the first time I booked the trip till this time, Miss Momo answered my questions in email patiently and kept giving me most updated information about the tours. I would also like to thank our driver Brian. He took care of my 72-year-old father all the time. Every time before getting off car, he would verbally check with us to ensure our father had put on enough clothing during our tour. Also he tried his best to take us to as many scenic spots as he could in Lukang, Qingjing and Sun Lake Moon. My family and I will definitely highly recommend to our friends join your tours if they travel to Taiwan, even our next trip to other places of Taiwan.
I’m so happy I made the choice to pick this company, it was my last minute plan, so I messaged them the night before, and they replied right away and helped me arrange the trip the next morning, my driver Terry was very nice and knowledge, he explained every little details along the way. I definitely will use them again when I visit to Taiwan next time, thank you again! I will rate you
Have a great experience with the company and driver. We booked airport transfer and day trip for our family trip in Taiwan, it was very efficient and helpful staff keep in touch with us during our trip. All driver was service good and friendly. Once again thank you to Ms momo and mr pan lang to make our trip successful and joyful
My husband and I just got back from the Taiwan. We had an amazing 7-day trip touring Taiwan. Our guide Tony was excellent. He was pleasant, outgoing, very knowledgeable, passionate about his beautiful country, and a good driver. He would always find a way to make us feel as guest along the journey and even went above and beyond in order to make our trip remarkable. For example, he helped us take pictures along the way and even made a video for us. In addition, the van was very clean and spacious enough for us and very comfortable. Taiwan is amazingly beautiful and if I get the opportunity to go there again, Big players chartered tour is the tour group I would choose again.
We had an absolutely awesome tour with the driver Chris in Hualien and Taroko! He catered to all of our interests and made sure that everything went smoothly. Also he knows special details about the area, such as the right times to view Taroko park to avoid crowds. He even took us to taste well-known local food and secret place that people rarely go. This trip is very accommodating and the fee is affordable…thanks Big players chartered tour.
We had an absolutely awesome tour with the driver Chris in Hualien and Taroko! He catered to all of our interests and made sure that everything went smoothly. Also he knows special details about the area, such as the right times to view Taroko park to avoid crowds. He even took us to taste well-known local food and secret place that people rarely go. This trip is very accommodating and the fee is affordable…thanks Big players chartered tour.
Special thanks to Big players chartered tour team! We are group of 6 people from America came to Taiwan for city-to-city friendship and exchange. I help my American friend booked airport pick-up service from Taoyuan to Tainan and have a culture visit on museums, heritage sites, weekend markets temples. Though we have intense schedule since arriving in Taiwan, all my five American friends are impressed of the high level service. Our driver is very attentive to our needs, make sure that we are all satisfied upon our arrival through entire tour. I’m glad that I found your company on website. Highly recommend you to anyone visiting in Taiwan.
We booked a nine-seater for the outbound and return journey. They were all upgraded Mercedes-Benz models. The car was very new and the elderly were very satisfied. Thank you very much.
I booked a car to go to Taoyuan Airport on 5/15. On the way, the driver, Mr. Chen, would always ask if he needed to go to the toilet. His driving skills are also good. I will tell you in advance when I get back, thank you for your service.
This time I booked the car for my boyfriend’s parents. My boyfriend’s mother was worried that they wouldn’t be able to catch the plane (which made me nervous too), but the driver was really helpful. He arrived on time and the car was clean. My boyfriend’s mother was also relieved~ She told me that after arriving at the airport, the driver also helped them handle their luggage to ensure that the two of them could board the plane easily. Really appreciate his help!
Thank you very much to Wanma Wang Ziquan driver for the pick-up and drop-off. The service is really great. Five-star recommendation. Thank you Wanma for the pick-up and drop-off, bringing the happiness of family reunion
Thank you very much to Driver Wang for the pick-up and drop-off. The service is great. The whole family is very happy. I will recommend it to relatives and friends.
This time I chose a chartered car to take my children abroad. It was a great experience. The page is simple to operate. I highly recommend it. I have already booked the return trip.
I have used this website to book two transfers. It is very convenient. The driver is also on time and the price is transparent. I will continue to use this website to book cars in the future.
I used this company last time when I was on a business trip. This time I wanted to use it when I was picking up and dropping off overseas. It was really good. You can just enter the address on the website and fill in the information to make a reservation. Like it
The interface is clear and the price is reasonable. The driver picks up and drops off on time and the driving is very stable. We all feel relieved when we take the bus in the early morning. I will bother you when I pick up and drop off abroad in the future. Thank you to the driver for your hard work.
The company’s car booking and pick-up manager, four trips to Taipei, Taichung, and Tainan, with four different drivers. The service is very high-quality and on time. The company will continue to book cars with you! Thank you for your help
Through recommendations from friends, I have used the Wanma shuttle service many times to travel between Taipei and Taichung. The drivers are punctual and the cars are very new. Highly recommended! !
The webpage is simple to operate and payment is convenient. The driver is on time and very kind. The car is comfortable and does not smell like smoke. I will use this platform again if I need airport pickup. Thank you for the service!
The driver was very punctual, the car was very clean, and the pick-up and drop-off process was very comfortable. He accidentally fell asleep. I will contact you for airport service next time!
The savior of Taoyuan suburbs. We couldn’t find local taxis before going to a competition. The Wanma booking app is very convenient and there are specialists who respond to our needs.
This year, we switched to a new platform to order transfers to Xiaogang Airport. The interface is clear, and the car number and driver information are also notified
The service is very good, the car is clean, and the time control is just right. Especially the customer service always cares about our customers. Thank you. It is worth using again.
Very professional, from contacting the driver for price inquiry to taking the initiative to plan the itinerary and paying attention to time control, everything was 100% in place!
The answers to questions are immediate. The driver’s service attitude is very friendly and he will also provide his own opinions for reference. I will make an appointment again next time I have the opportunity. Thank you~
The driver is very attentive, knows the roads very well, is very cooperative, drives smoothly, and the car is very clean. It is highly recommended and a good helper when traveling!
The driver, Brother Deng, was very polite and willing to cooperate with the time arrangement. Without your help, this customer reception would not have gone so smoothly! Thank you very much for your help!
The passengers are very satisfied, the driver’s service attitude is good, and the cooperation is also very good! Thank you, driver, Brother Wang. Worth recommending
The booking and pre-departure contact is quite smooth and efficient, the customer service reply is highly immediate, and the driver’s service is professional and considerate on the same day
The car is in new condition, the driver’s brother is professional and careful, the driving is smooth and will confirm the process in advance, the family members who hitchhike are very happy, praised, and recommended!
The online reply is instantaneous, and the quotation is transparent and clear. The service staff was very kind and let us upgrade to a bigger model. The driver arrived early and was quite patient during the waiting, which was a good experience. Thanks to the driver’s eldest brother, I didn’t say my name, I was afraid that I wouldn’t be able to make an appointment with his car in the future
Excellent service quality, the quality of the driver and the safety of the car are excellent, 100% communication in advance, highly recommended! The mission of going up the mountain and down to the sea must be achieved, and the excellent car rental dealer with patience and love
The driver brother is kind, and the next morning he went to the hotel in advance to wait for us, the price is real, and the family tour is very recommended
I used the car in Tainan for two days, the car was comfortable, the driver was punctual, and the driving skills were stable enough. The price is reasonable and useful and pushed!
The service is fast and cordial, and the temporary change of the itinerary can also quickly make suggestions and cooperation, which is a very pleasant trip.
The reply was fast and caring. The driver’s eldest brother is also very helpful, will recommend attractions, and also drove us to the nearest place to get off, so we don’t have to worry about walking far or parking, which is amazing
The car is clean and comfortable, the driver is polite and careful, and the drive is very stable. The customer service communication is cordial and smooth, and the problems are actively solved, which is very recommended.
Arrange great drivers too! The introduction of Hualien attractions is very responsible! The drive is also stable! Thank you for such a great service! I will book a trip again next time I have the opportunity, and I recommend it
Good service, good quality driver Terry! It can protect the rights and interests of customers, and if there is doubt, it will be confirmed again and again, which is great!
When will the driver’s information be provided to me?
We will provide you with all the necessary travel information, including the driver’s name, mobile phone number and license plate number, by email and SMS at 20:00 the night before the departure day to ensure that you can find your driver smoothly and enjoy a safe journey. The driver will pick you up and drop you off at the agreed location in advance.
How do I confirm that my booking has been successful?
The system will notify you by email when you make the payment and complete the reservation, please pay attention to the sender from “Wanma Express ([email protected])”. If you are not sure, when the payment is completed, you can find your order on the “Manage Booking” page after logging in, and the order status is “Completed”, which means that the booking is successful.
Can I cancel at short time?
You can cancel your trip up to 48 hours before departure completely worry-free, no reason given!
Is the dispatch car different from the reserved car?
If you book a 9-seater van, if you fill in 7 people (including 7 people), you may be upgraded to an 8-seater car (up to 7 people), please note that this upgrade is limited to a maximum of 7 passengers.
If I get on the car later than scheduled, will I need to add an overtime fee?
If you exceed the designated boarding time for 15 minutes, you can contact the driver and waiting for the driver to reply. From the 15th minute of the appointment time, you will be charged an overtime waiting fee every 30 minutes. Less than 30 minutes will be calculated as 30 minutes. Please pay cash to the driver directly when you are get on the car. If you can’t get on the car within the waiting time and due to the driver’s following itinerary, you will be deemed to have given up this service, and the fee will not be refunded. So please choose your appointment time properly when ordering.
If the driver cannot contact you by phone after 15 minutes after the pick-up time, and you do not take the initiative to contact the driver or customer service by phone, it will be deemed that you have given up the service and the fee will not be refunded.
*Waiting fee per 30 minutes: TWD 400 for a five-seater car, TWD 400 for a five-seater SUV, TWD 500 for a nine-seater van.
How long can the driver wait for a temporary stop on the way?
This service is mainly for picking up and dropping off passengers, basically within 5 minutes of a point, to ensure that you do not delay your time.
Can I stop at a rest stop on the way?
You can stop at the rest stop to use the toilet, but you will not be able to shop or eat at the rest stop.
Airport transfer
How long does it take to get on the car for airport pick-up?
The pick-up will be based on the actual landing time on the day of the flight Taoyuan Airport and Songshan Airport are about 50-60 minutes after the plane lands; Xiaogang Airport is about 30-40 minutes after the plane lands Taking Taoyuan Airport as an example, the actual landing time is 10:00 on the same day, so you can pick up your luggage and get on the bus around 10:50-11:00.
How long will the driver wait for the pick-up service?
The driver’s free waiting time is 70 minutes back from the actual landing time on the same day. For example, if the actual landing time is 10:00 on the same day, the driver can wait until 11:10.
If the buffer time for pick-up is exceeded, and the customer still does not show up to take the bus, how will the fee be calculated?
If it is received within 71-90 minutes, please pay 100 yuan for a five-seater and 200 yuan for a nine-seater to the driver on the spot. Wating time is paid in units of every 20 minutes, and so on. And a reminder! If the guests dont show up after 91 minutes, the driver has the right to leave directly.
What should I do if the airport is changed due to flight changes?
If the airport is changed due to flight changes, such as landing at Xiaogang Airport and changing to Taoyuan Airport, Taiwan has the right to cancel and issue a full refund.
What should I do if the flight change causes the pick-up time to be advanced/delayed by more than 2 hours?
If the flight changes more than 2 hours, for example, the original landing at 10:00 and the change is scheduled to land at 12:01, we have the right to cancel and issue a full refund.
Hourly car transfer
What is a hourly transfer?
You can hop on and off the car as many times as you like within the reserved time, and you can freely choose your destination at your own pace. This service does not provide guided tours or itinerary planning, and the fee does not include tickets, meals and restaurant bookings.
How is the start time of the hourly transfer service after pick-up calculated?
If you choose to start your transfer after pick-up, our driver will pick you up based on your flight details. The clock starts one hour after the scheduled arrival time of the flight. If you have a specific departure time, please check with our customer service team in advance.
An explanation of the mountain trip mark-up fee
If you pass through mountains above 1,500 meters above sea level, we will charge a surcharge of NT$500. Please pay the driver in cash before the end of the tour.
