Pick-up and drop-off in all urban areas of Taiwan | Airport transfer | Cross-county and city charter service

Professional and friendly pick-up and drop-off team!

Your preferred business transfer, travel and airport transfer.

We are committed to providing price transparency, so you will have a clear breakdown of all your costs from the moment of booking to the moment of settlement, ensuring that there are no hidden fees or unexpected extras.

Fill out the form below today to experience comfortable and professional top-notch service, and let us be the best partner in your journey!

Book a pick-up and drop-off

You’ve come to the entrance of the reservation system. Please follow the interface below to complete your transfer reservation easily. If you have special needs for timed charters, please join our LINE official account to ask, and we will provide you with personalized services.

frequently asked questions

When will I be provided with the driver’s information?

We will provide you with all the necessary travel information, including the driver’s name, mobile phone number and license plate number, by email and SMS at 20:00 the night before the tour to ensure that you can find your driver smoothly and enjoy a safe journey. The driver will pick you up and drop you off at the agreed location in advance.

How do I confirm that my booking has been successful?

The system will notify you by email when you make the payment and complete the reservation, please pay attention to the sender from “Wanma Pick-up (service@wanma.tw)”.
If you are not sure, when the payment is completed, you can find your order on the “Manage Booking” page after logging in, and the order status is “Completed”, which means that the booking is successful.

Can I cancel at short notice?

You can cancel your trip up to 48 hours before departure completely worry-free, no reason given!

Is the dispatch car different from the reserved car?

If you book a 9-seater van, if you fill in 7 people (including 7 people), you may be upgraded to an 8-seater car (up to 7 people), please note that this upgrade is limited to a maximum of 7 passengers.

If I pick up the bus later than scheduled, will I need to add an overtime fee?

If you exceed the designated boarding time for 15 minutes, you can wait by contacting the driver and the driver to reply, from the 15th minute of the appointment time, you will be charged an overtime waiting fee every 30 minutes, less than 30 minutes will be calculated as 30 minutes, please get on the bus directly and pay cash to the driver, if you can’t cooperate with the waiting due to the driver’s follow-up itinerary and you can’t take the bus, you will be deemed to have given up this service, and the fee will not be refunded, so please choose your ride appointment time properly when ordering.

If the driver cannot contact you by phone after 15 minutes after the pick-up time, and you do not take the initiative to contact the driver or customer service by phone, it will be deemed that you have given up the service and the fee will not be refunded.

*Waiting fee per 30 minutes: TWD 400 for a five-seater car, TWD 400 for a five-seater SUV, TWD 500 for a nine-seater van.

How long can the driver wait for a temporary stop on the way?

This service is mainly for picking up and dropping off passengers, basically within 5 minutes of a point, to ensure that you do not delay your time.

Airport transfer

How long does it take to get on the bus for pick-up?

The pick-up will be based on the actual landing time on the day of the flight, which is about 50-60 minutes after the plane lands.
For example, if the actual landing time is 10:00 on the same day, you can pick up your luggage and get on the bus around 10:50-11:00.

How long will the driver wait for the pick-up service?

The driver’s free waiting time is 70 minutes back from the actual landing time on the same day.
For example, if the actual landing time is 10:00 on the same day, the driver can wait until 11:10.

If the buffer time for pick-up is exceeded, and the VIP still does not show up to take the bus, how will the fee be calculated?

If it is received within 71-90 minutes, please pay 100 yuan for a five-seater and 200 yuan for a nine-seater to the driver on the spot. Drivers are paid in units of every 20 minutes, and so on.
If you do not receive the guest after 91 minutes, the driver has the right to leave directly.

What should I do if the airport is changed due to flight changes?

If the airport is changed due to flight changes, such as landing at Xiaogang Airport and changing to Taoyuan Airport, Taiwan has the right to cancel and issue a full refund.

What should I do if the flight change causes the pick-up time to be advanced/delayed by more than 2 hours?

If the flight changes more than 2 hours, for example, the original landing at 10:00 and the change is scheduled to land at 12:01, we have the right to cancel and issue a full refund.

For more frequently asked questions, please visit the FAQ page

Booking process

In addition to being quick and convenient, you can also keep track of the status of your trip at any time, and you are not afraid of the driver missing the pick-up.

1. Reservation screen

“Book easily, your journey starts here!”

On this screen, the user can select the date, time, pick-up location and destination, and if there are more needs, they can be found in the booking form. Our platform offers an intuitive interface that makes the booking process quick and hassle-free.

2. Complete your reservation

“A variety of customized services, convenient and fast!”

Payment is made after completing the order, and the booking part is now complete.

We use Blue New Gold Payment, users can choose a variety of payment methods, whether it is a credit card, e-wallet or online banking, can easily complete the transaction. We ensure that your transactions are safe and worry-free.

3. Check the list of orders

“Manage all your trips at a glance with ease!”

In the order list, users can not only view upcoming trips, but also view past orders. Each order is clearly displayed with detailed information, giving you complete control.

There are several types of order statuses

Pending payment

If the booking data has been sent but the payment has not been completed, you can enter the payment process again. We will confirm the payment before we will prepare the driver and the vehicle.

processing

Once the information has been sent and the payment has been completed, we will confirm the car and driving for you as soon as possible.

completed

We have prepared the vehicle and driving for you, you can go to the order details page to view the driving information, see the picture below.

4. The vehicle is ready

“Ready to go, we’ve got everything for you!”

When the order status shows that it has been completed, it means that your vehicle is ready, and the driving information will be displayed on the screen, and the driver will contact you in advance. Just waiting for you to embark on the journey and enjoy a comfortable transfer experience.

In addition, we have a temporary chat room where you can leave a message.